Computer Literacy & Internet Knowledge Test: Common Questions
Updated
by
Cody Cooley
The CLIK (Computer Literacy and Internet Knowledge Test) is an assessment that measures a person’s basic computer proficiency. It evaluates skills related to using internet browsers and common desktop applications such as email, chat, and word processing programs. The test includes three short simulations and 10 multiple-choice questions, and is commonly used for roles that require basic computer literacy, such as customer service, data entry, and administrative positions.
CLIK 1.0 and 2.0
Can I compare candidates across CLIK 1.0 and CLIK 2.0?
While you can use CLIK 2.0 for the same jobs you’ve previously used CLIK 1.0 for, candidates who have completed CLIK 1.0 can’t be reliably compared with candidates who have completed CLIK 2.0.
CLIK 2.0 adds additional content that CLIK 1.0 does not assess, and updates existing content in CLIK 1.0 to be more consistent with modern computer conventions and internet norms.
Additionally, CLIK 2.0 is marked out of 25 while CLIK 1.0 is marked out of 20. For these reasons, a score of “20” on CLIK 1.0 (all questions correct) does not mean the same as a score of “20” on CLIK 2.0 (five questions incorrect).
As a result, candidates who have completed CLIK 1.0 cannot be directly compared to candidates who have completed CLIK 2.0.
CLIK 2.0 adds additional content that CLIK 1.0 does not assess, and updates existing content in CLIK 1.0 to be more consistent with modern computer conventions and internet norms.
Additionally, CLIK 2.0 is marked out of 25 while CLIK 1.0 is marked out of 20. For these reasons, a score of “20” on CLIK 1.0 (all questions correct) does not mean the same as a score of “20” on CLIK 2.0 (five questions incorrect).
As a result, candidates who have completed CLIK 1.0 cannot be directly compared to candidates who have completed CLIK 2.0.
What are the differences between versions 1.0 and 2.0?
Here are the key differences between the two versions of CLIK:
✳️ The user interface looks more modern and up-to-date
✳️ Enhanced item relevance and difficulty
✳️ Chat application simulation added
✳️ Cyber security (phishing, password strength)
✳️ More advanced calendaring
✳️ More advanced emailing
✳️ Global relevance of items
🖱️ Simulation 1 asks the candidate to copy and paste content into an email and send the email. (Versions 1.0 and 2.0)
🖱️Simulation 2 asks them to perform an internet search, open a new tab and fill out a form. (Versions 1.0 and 2.0)
🖱️Simulation 3 asks them to copy and paste content into a chat and send to multiple recipients. (Version 2.0 only)
🖱️10 multiple choice questions - items amended and updated in 2.0 to include cybersecurity, calendaring, advanced emailing (BCC).
✳️ The user interface looks more modern and up-to-date
✳️ Enhanced item relevance and difficulty
✳️ Chat application simulation added
✳️ Cyber security (phishing, password strength)
✳️ More advanced calendaring
✳️ More advanced emailing
✳️ Global relevance of items
🖱️ Simulation 1 asks the candidate to copy and paste content into an email and send the email. (Versions 1.0 and 2.0)
🖱️Simulation 2 asks them to perform an internet search, open a new tab and fill out a form. (Versions 1.0 and 2.0)
🖱️Simulation 3 asks them to copy and paste content into a chat and send to multiple recipients. (Version 2.0 only)
🖱️10 multiple choice questions - items amended and updated in 2.0 to include cybersecurity, calendaring, advanced emailing (BCC).
How can I update from using version 1.0 to version 2.0?
Any new jobs created will automatically use CLIK 2.0. It will not be possible to create a new job using the old version of CLIK, as we have been deprecating this old version over time.
Any jobs created before 28 October 2021 will continue to use CLIK 1.0. These will be marked for update using an exclamation icon and you can then choose whether to upgrade these jobs to the new version.
You are able to upgrade any jobs that you can view in your Criteria account.
Once you upgrade a job to use CLIK 2.0, any candidates in that job who have completed CLIK 1.0 will be marked with an exclamation icon, indicating that they’ve completed the previous version of the assessment.
Any jobs created before 28 October 2021 will continue to use CLIK 1.0. These will be marked for update using an exclamation icon and you can then choose whether to upgrade these jobs to the new version.
You are able to upgrade any jobs that you can view in your Criteria account.
Once you upgrade a job to use CLIK 2.0, any candidates in that job who have completed CLIK 1.0 will be marked with an exclamation icon, indicating that they’ve completed the previous version of the assessment.
How can I experience the new version for myself?
If you would like to try the assessment prior to upgrading, then you can create a new “test” job and add CLIK to the test battery for that job. Invite yourself as a candidate to complete the test.
You can then choose whether or not to update your existing jobs.
You can then choose whether or not to update your existing jobs.
General
Where can I go to learn more?
Here is our guide to the Computer Literacy & Internet Knowledge Test.
If you have any additional questions about CLIK please feel free to reach out to your Customer Success Manager or our Support Team for advice and assistance.
If you have any additional questions about CLIK please feel free to reach out to your Customer Success Manager or our Support Team for advice and assistance.
