Computer Literacy & Internet Knowledge (CLIK)
At a glance
Type of assessment
Basic computer literacy including proficiency with:
Using internet browsers
Word processing programs
Candidates complete three 3-minute task-oriented simulations, followed by 10 multiple-choice questions.
Reduced training requirements
Ideal for a range of roles that require basic computer skills such as receptionists, customer service representatives, medical billers, data entry clerks, administrative assistants, and more.
The CLIK is an assessment of basic computer skills. It measures a person’s proficiency with using Internet browsers and common desktop applications, such as email, chat and word processing programs.
The test consists of three 3-minute task-oriented simulations, followed by ten multiple-choice questions covering knowledge of internet browsers, basic cybersecurity, calendars and universal operating system features.
The simulations in CLIK are outlined below.
Simulation 1 – Email
- Accessing folders from the desktop
- Using keyboard shortcuts (e.g., copy & paste)
- Creating, addressing, and sending email
Simulation 2 – Internet & Search Engine
- Accessing and navigating internet browsers
- Managing windows (e.g., maximizing a window, opening a new tab)
- Search for information in a search engine.
Simulation 3 – Chat
- Using chat / instant messaging
- Switching between chat and the internet browser applications
- Copying and pasting between the internet browser and the chat app.
Multiple Choice Questions
- Using internet browsers (e.g., clicking “back” to a previous webpage)
- Internet & password security knowledge
- Creating, addressing, and sending an email
- Deleting files
- Calendaring / scheduling meetings
- Basic computer commands (e.g., searching for text, printing from webpage)
Each individual is given a raw score and a proficiency score. The raw score indicates how many questions (out of 25) the individual answered correctly; there is no deduction for incorrect answers. The raw scores are further categorized into three possible proficiency rankings, as follows:
- 0-16: Not Proficient
- 17-21: Proficient
- 22-25: Highly Proficient
The score reports also show each test item (simulation task or multiple-choice question) and whether the test-taker answered it correctly.
The CLIK is a brief assessment that is optimized to be taken anytime, anywhere. This provides a high level of flexibility and convenience for the candidate. With updated visuals and simulations, CLIK is a quick and engaging assessment for candidates.
CLIK 1.0 is a 10-minute test consisting of two 3-minute task-oriented simulations, followed by ten multiple choice questions. It contains the first two simulations and questions outlined above but does not include Simulation 3 - Chat.
Each individual is given a raw score and a proficiency score. The raw score indicates how many questions (out of 20) the individual answered correctly; there is no deduction for incorrect answers. The raw scores are further categorized into three possible proficiency rankings, as follows:
- 0-13: Not Proficient
- 14-17: Proficient
- 18-20: Highly Proficient
The score reports also show each test item (simulation task or multiple choice question) and whether the test-taker answered it correctly.
Criterion Validity: The CLIK measures basic computer literacy, and as such has been shown to predict job readiness and in some cases overall job performance for a range of jobs for which basic computer skills are an essential job requirement. For example, for a sample of employees in clerical and administrative positions at a large employer, there was a strong correlation (.50) between CLIK scores and job performance, as measured by supervisory ratings.
Norms for the CLIK were developed using a sample of 1,048 individuals. The sample was made up of working adults aged 18 and older. These individuals were applicants and incumbent employees from over 70 different companies. Positions in the sample included customer support representatives, medical billers, and clerical/administrative personnel. The mean score for the standardization sample is 16.14, the median score is 16, and the standard deviation is 3.38.
Get an overview of the CLIK assessment.
View the sample report available for the CLIK assessment.
Guide for interpreting the CLIK Score Report.
View our FAQ page for this assessment.
View our How To Guide for updating to the current version of CLIK.