Computer Literacy & Internet Knowledge (CLIK)

Updated 2 months ago by Amy Thomas

At a glance  

Type of assessment 

Skills 

Measures 

Basic computer literacy including proficiency with: 

Using internet browsers 

Email applications 

Word processing programs 

Online chat 

Basic cybersecurity 

Time 

13 minutes 

Format 

Candidates complete three 3-minute task-oriented simulations, followed by 10 multiple-choice questions. 

Workplace outcomes 

Reduced training requirements 

Increased productivity 

Recommended for 

Ideal for a range of roles that require basic computer skills such as receptionists, customer service representatives, medical billers, data entry clerks, administrative assistants, and more. 

Description  

The CLIK is an assessment of basic computer skills. It measures a person’s proficiency with using Internet browsers and common desktop applications, such as email, chat and word processing programs.  

Format  

The test consists of three 3-minute task-oriented simulations, followed by ten multiple-choice questions covering knowledge of internet browsers, basic cybersecurity, calendars and universal operating system features.   

The simulations in CLIK are outlined below.  

Simulation 1 – Email   

  • Accessing folders from the desktop  
  • Using keyboard shortcuts (e.g., copy & paste)  
  • Creating, addressing, and sending email   

Simulation 2 – Internet & Search Engine   

  • Accessing and navigating internet browsers  
  • Managing windows (e.g., maximizing a window, opening a new tab)  
  • Search for information in a search engine.    

Simulation 3 – Chat    

  • Using chat / instant messaging  
  • Switching between chat and the internet browser applications  
  • Copying and pasting between the internet browser and the chat app. 

Multiple Choice Questions    

  • Using internet browsers (e.g., clicking “back” to a previous webpage)   
  • Internet & password security knowledge   
  • Creating, addressing, and sending an email   
  • Deleting files   
  • Calendaring / scheduling meetings   
  • Basic computer commands (e.g., searching for text, printing from webpage)  

Score Reports  

Each individual is given a raw score and a proficiency score. The raw score indicates how many questions (out of 25) the individual answered correctly; there is no deduction for incorrect answers. The raw scores are further categorized into three possible proficiency rankings, as follows:  

  • 0-16: Not Proficient 
  • 17-21: Proficient 
  • 22-25: Highly Proficient  

The score reports also show each test item (simulation task or multiple-choice question) and whether the test-taker answered it correctly.  

Candidate Experience  

The CLIK is a brief assessment that is optimized to be taken anytime, anywhere. This provides a high level of flexibility and convenience for the candidate. With updated visuals and simulations, CLIK is a quick and engaging assessment for candidates. 

CLIK 1.0

An updated version of CLIK - CLIK 2.0 - was released in 2021. Any jobs created from 28 October 2021 will automatically use this new version. You can update any existing jobs that use CLIK 1.0 to CLIK 2.0. The information below relates to the first version of CLIK. Click here to learn how to do this. The information below relates to the first version of CLIK.

CLIK 1.0 is a 10-minute test consisting of two 3-minute task-oriented simulations, followed by ten multiple choice questions. It contains the first two simulations and questions outlined above but does not include Simulation 3 - Chat.

Score Reports

Each individual is given a raw score and a proficiency score. The raw score indicates how many questions (out of 20) the individual answered correctly; there is no deduction for incorrect answers. The raw scores are further categorized into three possible proficiency rankings, as follows:

  • 0-13: Not Proficient
  • 14-17: Proficient
  • 18-20: Highly Proficient

The score reports also show each test item (simulation task or multiple choice question) and whether the test-taker answered it correctly.

Validity Information

Criterion Validity: The CLIK measures basic computer literacy, and as such has been shown to predict job readiness and in some cases overall job performance for a range of jobs for which basic computer skills are an essential job requirement. For example, for a sample of employees in clerical and administrative positions at a large employer, there was a strong correlation (.50) between CLIK scores and job performance, as measured by supervisory ratings.

Standardization Sample

Norms for the CLIK were developed using a sample of 1,048 individuals. The sample was made up of working adults aged 18 and older. These individuals were applicants and incumbent employees from over 70 different companies. Positions in the sample included customer support representatives, medical billers, and clerical/administrative personnel. The mean score for the standardization sample is 16.14, the median score is 16, and the standard deviation is 3.38.

Additional Resources

About the CLIK

Get an overview of the CLIK assessment.

CLIK Sample Score Report

View the sample report available for the CLIK assessment.

Guide for interpreting score report

Guide for interpreting the CLIK Score Report.

FAQ page

View our FAQ page for this assessment.

Updating Test Batteries with New Test Versions

View our How To Guide for updating to the current version of CLIK.


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