Proctoring

Updated by Amy Thomas

This feature is an add-on to your subscription. To learn more about adding this to your Criteria account, contact your Account Manager today!

At Criteria, our proctoring solutions are designed to further bolster the security and reliability of your hiring process while minimizing disruptions for candidates. You can enable all options, or select the ones that suit your organization's needs.

Proctoring options

Main Proctoring toggle
When toggled on, you can use any of the proctoring options for your organization, your job or a specific candidate. Toggle each of the sub-toggles listed below on or off as required.

If the main Proctoring option is toggled off, all of the sub-toggles will be disabled. If the main Proctoring option is toggled on, but all the sub-toggles are off, only the following features will be administered:
✅ Image Capture (with no AI Analysis) - takes periodic snapshots of the candidate during the assessment to verify their presence.
✅ Loss Of Focus
✅ Loss Of Recording
Monitoring: Detect face throughout session
Verifies that a face is consistently detected throughout the assessment session.
Monitoring: Match candidate’s face to reference image
Verifies that the face detected in the assessment session matches the reference image captured during the monitoring setup. 
Monitoring: Detect multiple people
Flags when more than one person is detected in the assessment session. 
Monitoring: Detect mobile phones
Flags when a mobile phone is visible.
Monitoring: Secondary camera
This option requires candidates to set up a secondary device/camera (commonly a phone) to record the session from another angle.
Images are captured from both the primary and secondary cameras during assessments, in an alternating sequence for better coverage.
Monitoring: Detect voices
Captures audio clips when a voice is detected during the assessment session. These are labelled with the assessment name where the voice was detected.
Recordings are not made during assessment tasks that require speaking.
Capture screen
Captures images of the candidate's screen from their assessment session. Note that screen capture only works on a desktop. 

Enabling Proctoring

Once Proctoring has been added to your Criteria account, it is enabled by default. This can be toggled off in Company Preferences. This will set the default for new jobs created from that point on, but won't affect existing jobs.

You can turn Proctoring on or off for certain jobs, if required. Update the job settings page to enable / disable Proctoring.

Inviting candidates to proctored assessments

Once your job has been set up with proctoring enabled, you can invite your candidates to complete the assessment under proctored conditions.

  • Proctoring will be toggled on in the Invitation Settings screen by default.
  • Toggle the top Proctoring option off on the Invitation screen if you do not wish your candidate to complete the task under proctored conditions.
  • If you want the candidate to complete the assessment under some proctored conditions, keep the top Proctoring option toggled on, then toggle off the options that are not required for this candidate.
  • If Proctoring is enabled for the job, candidates using the open link will be prompted to complete the testing under proctored conditions.

Reusing previous results

If your candidate has previously completed one or more proctored assessments, their results cannot be reused. Proctored assessment results are not eligible for Reuse Results so the candidate will be asked to complete the assessment again.

Viewing the Proctoring Report

The Proctoring results will be displayed on the candidate card in your Criteria account and on the candidate's Summary and Proctoring Reports.

Images captured during the candidate's assessment will be displayed. The full set of recordings can also be downloaded if required.

If enabled for that candidate, the report can include results and evidence from:

  • Monitoring checks (face, identity match, multiple people, mobile phone)
  • Screen Capture
  • Voice detection snippets (Monitoring: detect voices)
  • Secondary camera images (Monitoring: Secondary camera)

The results of the Proctoring can also be included in a spreadsheet of your candidate's results.

Results and scoring

The Proctoring outcome labels have been updated across the platform (as of August 2026). This applies to the Overall Proctoring Result and individual proctoring checks. New and existing candidate results will now show the following labels:

  • Clear (previously shown as “Pass”): no items requiring review were detected.
  • Review (replaces prior “Flag” and “Fail” outcomes): an item requiring human review has been detected

Proctoring Report restrictions

For privacy reasons, only users with the following access levels are able to view the proctoring recordings. This includes the images, screenshots and the option to download a zip file of the recordings.

  • Admin Users can access all proctored recordings
  • Manager Users can access all proctored recordings for jobs that have been shared with them.
  • Custom Users with Viewing Proctoring Recordings enabled can access all proctored recordings for jobs that have been shared with them.

Users with other access role types (User, Evaluator, Custom Access without Viewing Proctoring Recordings) will only see blurred placeholder images in the report and the download images option will not be available.

If you cannot see the images or download option but it is required for your role, please speak to your organization's admin user about adjusting your access level.

Candidate Support

The following resources are available to assist your candidates with setting up their proctoring permissions.

About Proctoring (accessible at the top of the Monitoring Setup screen)

Proctoring Troubleshooting Guide (accessible at the bottom of the Monitoring Setup screen)

Candidate Support Bot: available 24/7 within the candidate experience platform, the bot resolves most queries straight away

Frequently Asked Questions

Do you have a question about Proctoring that we haven't covered? The answer to your question might be here.

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